Missing items? We’re sorry about that! Here’s what to do if something you paid for didn’t make it to your doorstep.

Before reporting, please double-check:

• All bags and containers

• Small or wrapped items (sides, dips, drinks)

• Notes on packaging (sometimes substitutions are written there)

Step 2: 📸 Document the Issue

If something is missing:

• Take a photo of everything you received

• Keep the receipt or packaging if it lists what's missing

Step 3: 🚨 Report the Missing Item

You can report a missing item directly from your order:

• Tap “Report Missing Items” in the order details screen (within 2 hours)

• Or contact us via:

*   Chat Support*   Email Form

Please include:

• Order number

• Name of the missing item(s)

• A photo of the received items

Step 4: 🧾 What Happens Next?

Our team will:

• Verify the missing item
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• Reach out to the restaurant (if needed)

• Offer a resolution such as:

*   **Refund or credit***   **Re-delivery** (when available)

We’re committed to ensuring you get everything you paid for. Thank you for letting us make it right!