We understand how frustrating delays can be when you're hungry. Here's how you can track your order and what to do if it's taking too long.

Step 1: 🔍 Check the Live Order Status

You can track your order in real time:

• In-App: Go to your Order History > Tap on the active order

• Web: Visit Track My Order

Sometimes, delays happen due to:

• Restaurant prep time running longer than expected

• Traffic or weather issues affecting delivery

Step 2: ⏰ Still Delayed? Let Us Know

If your order hasn’t arrived:

• Within 15 minutes of the estimated time → Tap “Need Help?” from the order tracking screen

• Or, reach us via:

  • Live Chat

  • Support Form

  • Call/Email listed here

Please share:

• Order number

• How long it's been delayed

Step 3: 🛠 Resolution Options

Once you report it, our team will:

• Contact the restaurant or delivery partner

• Offer a resolution, which may include:

  • Updated ETA

  • Credit/Partial Refund if delay is excessive

  • Free cancellation, depending on status

Tip: Stay Updated with Notifications

Make sure you’ve allowed push/SMS/email notifications for real-time updates.